Bug report

Although our validation tests are run everyday, it is impossible to test every single combination of Manatee input parameters in terms of simulation workflow and electrical machine topology. Therefore, you may encounter some errors when running your own simulation.

To report efficiently a bug, favour the use of “Help>Contact Support” in Manatee GUI. This interface allows you to automatically send us all the relevant information to solve efficiently your bug. In case Manatee is run on a server, you will have to manually send the files to manatee(at)eomyscom.

In case you want to directly report a missing feature or describe a special problem by mail, you can write at manatee(at)eomyscom. In your email please provide the following informations:

  • Error messages / screenshots of the GUI console
  • Input files such as .dxf, .disp, .rst, .op2, .csv etc. used when the issue occured
  • .json files of your simulation & machine (see below)
  • Manatee main log (in %APPDATA%>Manatee>Manatee.log, see below)
  • Manatee post log (in %APPDATA%>Manatee>Manatee_post.log, see below)
  • Simulation .log file (see below)
  • Simulation results .h5 file (see below)
In your %APPDATA%>Manatee folder, you will find the following .log files:

In your workspace>project>simulation folder, you will find the following .json files:

In your workspace>project>simulation>result folder, you will find the log file and results of your simulation:

If your machine or materials are confidential, you can provide us with the name of a equivalent validation machine (or material) or the main topology information (machine type, Zs/Zr/p, slot type,…).